Last updated: 01/09/25
These Booking Conditions set out the terms that apply to all bookings made directly with Premier Getaway Club (a trading name of Ventora Group Ltd, Company No. 16684090, registered in England & Wales). Please read them carefully before booking, as they set out our respective rights and obligations.
1.1 Your contract is with Ventora Group Ltd, trading as Premier Getaway Club, whose registered office is 71–75 Shelton Street, London, WC2H 9JQ.
1.2 Where we sell you a package as defined by the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), we will act as the organiser and be responsible for the proper performance of your travel arrangements.
1.3 Some services may be sold as single services or as linked travel arrangements. These do not constitute a package under the PTRs and your rights may differ. We will make clear at the time of booking which arrangements you are purchasing.
1.4 Your contract and any disputes will be governed by the laws of England & Wales, and the courts of England & Wales will have exclusive jurisdiction.
2.1 All client funds are held in a Trust Account with Trust My Travel (TMT). This ensures that in the event of our insolvency, your monies are protected and you will receive either replacement services, a refund, or repatriation where applicable.
2.2 This financial protection satisfies the requirements of the PTRs for UK organisers.
3.1 All quotations are valid for 7 days unless stated otherwise.
3.2 Prices are subject to change due to currency fluctuations, taxes, supplier surcharges, or other factors beyond our control prior to booking confirmation.
4.1 A booking is confirmed only when we issue written confirmation and receive the non-refundable deposit stated in your quotation.
4.2 The balance of the total cost is due 84 days (12 weeks) prior to departure unless otherwise agreed in writing.
4.3 Failure to pay by the due date may result in cancellation of your booking and forfeiture of all monies paid.
4.4 All payments must be made in GBP unless otherwise agreed. You are responsible for any bank or card charges incurred.
5.1 If you wish to make changes after confirmation, we will do our best to assist. An administration fee of £50 per change will apply, plus any supplier costs.
5.2 Name changes are permitted up to 30 days before departure subject to the £50 admin fee and any third-party charges.
5.3 Date changes are treated as cancellations and re-bookings; cancellation charges will apply.
5.4 No amendments are permitted within 30 days of departure.
6.1 All deposits are non-refundable. Cancellation charges apply as follows (based on total booking cost):
At confirmation: loss of deposit
90+ days before departure: loss of deposit
0–89 days before departure: 100% of total cost
6.2 Some services (e.g. charter boats, peak season hotels, event tickets) may be fully non-refundable once booked. In such cases, stricter supplier cancellation terms will apply.
7.1 We may occasionally need to make changes. If a significant change or cancellation occurs, you will be offered:
A replacement of equal or greater value at no extra cost; or
Alternatives of lower value with the price difference refunded; or
A full refund of monies paid.
7.2 We are not liable to pay compensation if changes result from circumstances beyond our reasonable control (see Clause 10).
8.1 Group trips may be subject to minimum participant numbers. If minimum numbers are not reached, we reserve the right to cancel the trip and offer a full refund or suitable alternatives. We will inform you no later than 20 days before departure.
9.1 We reserve the right to increase prices after booking due to changes in taxes, currency, or supplier costs.
9.2 Increases of up to 8% are permitted without your right to cancel. For increases above 8%, you may cancel and receive a full refund.
9.3 Any price changes will be notified at least 20 days before departure.
10.1 We will not be liable for any failure or delay in performance due to events beyond our reasonable control (“Force Majeure”), including but not limited to:
Natural disasters, pandemics, extreme weather
Acts of terrorism or war
Strikes or labour disputes
Government actions, border closures, travel bans
Cyberattacks or major technical failures
10.2 In such cases, refunds or changes will be subject to the terms of our suppliers. We will provide reasonable assistance but are not responsible for additional costs incurred.
11.1 Premier Getaway Club is not an ATOL holder. Where we assist you in sourcing or booking flights, these are arranged through third-party ATOL-licensed flight providers.
11.2 Your contract for flights will be directly with the airline or flight provider. We accept no liability for flight performance, schedule changes, cancellations, or insolvency.
11.3 Flights booked separately are not part of your package and are not covered by our financial protection.
11.4 We strongly recommend you book flexible flights and comprehensive travel insurance.
12.1 Passports: It is your responsibility to ensure that you hold a valid passport. Most countries require at least 6 months’ validity remaining beyond your date of return. If your passport does not meet entry requirements, you may be refused travel. We accept no responsibility or liability if you are unable to travel due to passport issues.
12.2 Visas & Entry Requirements: You are responsible for checking and complying with the entry, visa, vaccination, and health requirements of the countries you are visiting. This includes any transit visas required for connecting flights. Requirements can change at short notice, and it is your responsibility to stay informed. We strongly recommend checking with the relevant embassy or consulate before travel. We accept no liability if you are denied boarding or entry due to non-compliance.
12.3 Travel Insurance: You must obtain comprehensive travel insurance covering medical expenses, cancellations, delays, and repatriation. We may request proof of insurance prior to travel.
12.4 Conduct: You are responsible for your behaviour during the trip. Any costs arising from misconduct, breach of local laws, or damage caused by you are your responsibility and must be settled directly with the relevant parties.
13.1 We require our suppliers to follow appropriate health and safety practices, but standards may differ internationally.
13.2 Participation in any activities (including but not limited to adventure sports, excursions, or water activities) is at your own risk.
13.3 You must assess your personal fitness and suitability for the activities included in your trip. It is your responsibility to consult a medical professional regarding any concerns prior to travel.
14.1 Where we organise a package, we are responsible for the proper performance of services. You are entitled to remedies for lack of conformity except where failures are due to:
Your acts or omissions;
Third parties unconnected with the contract; or
Unavoidable and extraordinary circumstances.
14.2 Our liability (except for death or personal injury caused by our negligence) is limited to three times the total cost of your booking.
15.1 If you experience difficulty abroad, contact our emergency number provided in your travel documents.
15.2 We will provide appropriate assistance, but you will bear any additional costs (e.g. accommodation, transport) and should claim these from your insurer.
16.1 Please notify us of any issues while travelling so we can attempt to resolve them immediately.
16.2 If not resolved, submit a written complaint within 28 days of your return.
16.3 If unresolved, we may refer you to a certified UK Alternative Dispute Resolution (ADR) body. Participation is voluntary.
16.4 If ADR is declined or not available, disputes will be handled by the courts of England & Wales.
17.1 We process your personal data in accordance with UK GDPR.
17.2 We may share your data with suppliers, Trust My Travel, and relevant third parties to fulfil your booking.
17.3 See our Privacy Policy for full details of your rights.
As required by law, travellers booking a package are entitled to:
Essential information about the package before booking;
A single organiser responsible for all services;
Transfer of booking to another person with reasonable notice;
Price increase protections;
Remedies for non-performance;
Assistance if in difficulty abroad;
Refunds and compensation in certain cancellation scenarios.
For full details see: [link to official UK government PTR guidance].
Premier Getaway Club
A trading name of Ventora Group Ltd
Company No. 16684090 (England & Wales)
Registered Office: 71–75 Shelton Street, London, WC2H 9JQ
Email: contact@premiergetawayclub.com
All travel services are provided subject to the applicable terms and conditions of the relevant suppliers (e.g. hotels, transport providers, activity operators), which will be made available to you on request. By booking with us, you agree to be bound by those supplier terms and conditions in addition to ours.
If you have any special requests (e.g. dietary, medical, room requests), you must inform us in writing at the time of booking. While we will pass these on to suppliers, we cannot guarantee that they will be met. If you have any medical conditions or reduced mobility that may affect your trip, you must inform us before booking so we can advise on suitability.
It is your responsibility to check all travel documentation we issue (including itineraries, confirmations, invoices, and travel vouchers) and inform us immediately of any inaccuracies. We cannot accept liability for issues arising from errors you do not report promptly.
We occasionally take photographs and videos during trips for promotional purposes. By travelling with us, you consent to our use of images in which you may appear, unless you notify us in writing before travel. No compensation is payable for such use.
For bookings made within 14 days of departure, full payment is required at the time of booking. Availability of services may be limited and documentation may be sent electronically.