Booking Conditions

Premier Getaway Club is a trading name of Ventora Group Ltd, a company registered in England and Wales under company number 16684090. Our registered office is 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. In these conditions, “we”, “us” and “our” mean Ventora Group Ltd trading as Premier Getaway Club. “You” and “traveller” mean each person named on the booking. These conditions, your booking confirmation, invoice, itinerary, product description and any other pre-contract information we provide form the basis of your contract with us. Nothing in these conditions restricts any statutory rights that cannot legally be excluded or limited.

A booking may constitute a “package” under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”) where two or more different types of travel service are combined for the same trip in circumstances covered by those Regulations. Where we organise a package, we act as the organiser and accept responsibility for the proper performance of the travel services included in that package, subject to these conditions and applicable law. A booking for only one travel service may be a single-service booking rather than a package. Different statutory protections apply to single services. If we facilitate a linked travel arrangement under the law applying at the time of booking, we will provide the prescribed information explaining the protection that does and does not apply. We will identify the nature of your booking before you enter into the contract. The legal status of an arrangement depends on how the services are selected, combined, sold and contracted—not simply the name given to it.

Before a package booking is concluded, we will provide the applicable pre-contract information required by the PTRs, including relevant information about:

• the destination, itinerary, dates and duration;
• included travel services and accommodation;
• the total price and payment arrangements;
• minimum participant numbers, where applicable;
• passport, visa and health information where required;
• cancellation rights and charges;
• insurance requirements;
• accessibility or suitability information;
• the organiser and insolvency-protection arrangements; and
• the applicable statutory standard information form.

Pre-contract information concerning the main characteristics of a package forms part of the contract and will not be changed unless you expressly agree to the change. You must read all information supplied and raise any questions before booking.

The person making the booking must be at least 18 years old and is treated as the lead traveller. The lead traveller confirms that they have authority to make the booking on behalf of every person named and that each traveller agrees to these conditions. The lead traveller is responsible for ensuring that all communications and documents are passed to the other travellers. All travellers must be at least 18 years old at the date of departure unless we expressly agree otherwise in writing. A booking becomes binding only when:

• we have received the required deposit or full payment; and
• we have issued written booking confirmation.

If we cannot accept your booking, any payment taken will be returned. You must check the booking confirmation, names, dates, itinerary and invoice immediately and notify us promptly of any error. Names must match the relevant travel documents exactly.

Unless stated otherwise, a quotation is valid for seven days and remains subject to availability. A quotation is not a reservation or guaranteed price until the booking has been confirmed. The total price and mandatory charges will be shown before booking. You are responsible for charges imposed independently by your own bank, card provider or currency-conversion provider. We take reasonable care when publishing and calculating prices, but genuine errors can occur. If we identify an obvious pricing error before confirmation, we will correct it. If an obvious error is identified after confirmation, we will notify you promptly and discuss the available lawful options. Once a package is confirmed, its price may be changed only in the limited circumstances described in clause 14.

The deposit required will be stated before booking and on your invoice. Unless your booking confirmation states otherwise, the final balance is due 84 days—12 weeks—before departure. For bookings made within 84 days of departure, full payment will normally be required when the booking is confirmed. If payment is not received by the due date, we will contact the lead traveller and provide a reasonable opportunity to pay. If payment remains outstanding, we may terminate the booking and apply the cancellation provisions in clause 10. There is generally no automatic 14-day cooling-off period for travel services arranged for specific dates. Your cancellation rights are set out in these conditions and applicable law.

Payments made to us for direct Premier Getaway Club consumer packages are processed or formally declared through Trust My Travel. Our current protection arrangement uses Trust My Travel’s PTR-compliant trust-account system and associated financial-protection arrangements where applicable. The protection applicable to your particular booking will be identified in the payment request, booking confirmation, Trust ID, certificate or other documentation provided to you. Protection applies only to the amounts and services shown as protected within that documentation. Payments made directly to an airline or another third-party supplier are not payments held by us and are subject to the protection arrangements applying to that separate contract. Trust My Travel is not the organiser of your trip and is not responsible for performing your travel services. Further information is available from Trust My Travel .

Premier Getaway Club is an IATA TIDS Code Holder—96209245. TIDS is IATA’s Travel Industry Designator Service. It provides travel-industry identification that enables our business and bookings to be recognised by airlines, hotels and other industry suppliers. Our participation can be described only as participation in the TIDS programme or as holding a TIDS numeric code. Learn more about IATA’s Travel Industry Designator Service .

If you request a change after confirmation, we will make reasonable efforts to assist, but changes remain subject to availability and supplier agreement. You must pay any actual supplier cost caused by the change together with any reasonable administration fee notified before we process it. We will not charge more than the costs reasonably incurred.

Transfer to another traveller

Where the PTRs apply, you may transfer the package to another person who satisfies all conditions applicable to it by giving notice on a durable medium. Notice provided at least seven days before departure is considered reasonable, although earlier notice may be required by particular suppliers. You and the replacement traveller are jointly responsible for the outstanding balance and the actual costs of the transfer. We will provide evidence of those costs on request. Some services, including certain flights, tickets and named event entries, may not be transferable.

Date and material changes

A request to change departure date or substantially change the booking may need to be treated as a cancellation and new booking. We will explain the applicable costs before proceeding.

You may cancel your booking at any time before departure by notifying us in writing. Cancellation takes effect when we receive your notice. Because we incur costs and make commitments to suppliers before departure, an appropriate cancellation charge may apply. These standard charges are intended to represent a reasonable estimate of the losses likely to result from cancellation. In calculating the final charge, we will take account of:

• costs we no longer have to pay;
• amounts recovered from suppliers;
• our ability to resell or otherwise use the services; and
• actual non-recoverable commitments already made.

If our actual direct loss is lower than the standard charge, we will reduce the charge accordingly. We will provide a justification for the fee if requested. Certain services—such as private charters, event tickets or specifically identified room allocations—may carry different supplier cancellation terms. Any such term will be brought prominently to your attention before booking and will apply only to the extent that it is fair, appropriate and justifiable. We will not recover the same loss twice. Where the PTRs apply, any refund due after deducting the appropriate cancellation charge will be made without undue delay and no later than 14 days after termination.

Where your booking is a package, you may terminate it without paying a cancellation charge if unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity and significantly affect:

• the performance of the package; or
• the carriage of passengers to the destination.

This right is assessed using the circumstances affecting the particular package. Foreign, Commonwealth & Development Office advice will be an important consideration but may not be the only relevant factor. Where this statutory right applies, you will receive a full refund of package payments within 14 days, but you will not be entitled to additional compensation. Personal circumstances that affect only an individual traveller should normally be claimed under appropriate travel insurance unless another legal right applies.

Travel arrangements are often made well in advance, and we may occasionally need to make a change.

Insignificant changes

We may make an insignificant change where permitted by law and will communicate it to you clearly. Examples may include a minor change to an itinerary, accommodation of a comparable standard or a small adjustment to timing.

Significant changes

If we are constrained to make a significant change to a main characteristic of a package, cannot fulfil a special requirement that we accepted, or propose a permitted price increase exceeding 8%, we will notify you without undue delay on a durable medium. We will explain:

• the proposed change and its impact on price;
• any substitute package offered and its price;
• the reasonable period within which you must respond; and
• the consequences of failing to respond.

You may accept the change or terminate the package without paying a cancellation charge. Where appropriate, you may also accept a suitable substitute package. If the substitute is lower in quality or cost, you will receive an appropriate price reduction. If the contract is terminated, refunds will be made without undue delay and no later than 14 days after termination.

We may terminate a package without paying additional compensation where:

• the stated minimum participant number is not reached; or
• unavoidable and extraordinary circumstances prevent us from performing the contract.

The minimum number applicable to a departure will be stated before booking. If we cancel because minimum numbers are not reached, we will notify you no later than:

• 20 days before departure for trips lasting more than six days;
• seven days before departure for trips lasting between two and six days; or
• 48 hours before departure for trips lasting less than two days.

If unavoidable and extraordinary circumstances prevent performance, we will notify you without undue delay before departure. In either case, we will refund all package payments within 14 days of termination. You will not be entitled to additional compensation in these circumstances. We will not cancel a confirmed package merely to sell it to someone else at a higher price.

We may increase the price of a confirmed package only where the contract expressly permits it and solely as a direct consequence of:

• an increase in transport costs caused by fuel prices or other power sources;
• a change in taxes or fees imposed by third parties not directly involved in performing the package, including tourist taxes or port and airport fees; or
• a change in exchange rates relevant to the package.

Any increase will be calculated using the change in the relevant cost compared with the cost used to calculate your original price. We will provide clear justification and calculation on a durable medium at least 20 days before departure. No price increase may be imposed after that deadline. If the same factors produce a reduction in our costs, you are entitled to a corresponding price reduction. We may deduct only actual administrative expenses incurred in processing that reduction and will provide evidence on request. If a proposed increase exceeds 8% of the original package price, it will be treated as a significant change under clause 12.

Unless your Booking Confirmation expressly states otherwise, flights are not included in the package organised by Premier Getaway Club.

Premier Getaway Club is not an ATOL holder. We do not sell flight-inclusive packages that require us to hold our own ATOL, and you will not receive an ATOL Certificate naming Premier Getaway Club or Ventora Group Ltd as the ATOL holder.

How we may help with flights

At your request, we may provide general flight information, help you identify suitable flight options or introduce you to an airline, flight-booking provider or ATOL-protected travel company.

We may also assist with making a flight booking through a third-party provider. Before any booking is made, we will clearly explain:

• the identity of the airline, flight provider or ATOL holder;
• whether we are acting only as an authorised agent or intermediary for that provider;
• who will enter into the flight contract with you;
• who will receive and process your payment;
• the terms and conditions applying to the flight; and
• whether the flight booking is ATOL protected or benefits from any other financial protection.

Separate flight contracts

Where a flight is booked under a separate contract, your flight contract will be directly with the named airline, flight provider or ATOL holder. That provider’s booking conditions, cancellation terms and amendment charges will apply.

The flight will not form part of your Premier Getaway Club package unless we expressly confirm otherwise in writing. Any payment made directly to the airline or third-party flight provider will not be held or financially protected by Premier Getaway Club or through our package-travel protection arrangements.

A flight purchased directly from an airline is not automatically ATOL protected. Where a flight is sold by an ATOL holder, the provider will confirm the protection that applies and, where legally required, issue an ATOL Certificate identifying the protected booking and responsible ATOL holder.

Where we act for an ATOL holder

If we arrange a flight as the duly appointed agent of an ATOL holder, we will identify the ATOL holder before you book and act in accordance with the applicable agency agreement. Any payment accepted by us for that booking will be accepted on behalf of the named ATOL holder, and an ATOL Certificate will be issued when required.

Package and linked travel arrangement rules

Describing a flight as a separate booking does not by itself determine its legal status. The status of the arrangements depends on how the travel services are offered, selected, booked and paid for.

If our involvement means that the flight and another travel service constitute a package or linked travel arrangement under the Package Travel and Linked Travel Arrangements Regulations 2018 or other applicable legislation, we will provide the required information and protection before you are bound by the relevant contract.

Changes, delays and cancellations

If a separately booked flight is delayed, changed or cancelled, the airline or flight provider will be responsible for dealing with the flight in accordance with its terms and applicable passenger-rights legislation.

Premier Getaway Club will provide reasonable assistance where appropriate, but we are not responsible for the performance of a genuinely separate flight contract except where responsibility arises under applicable law or as a result of our own negligence.

We strongly recommend that you do not purchase non-refundable flights until we have confirmed that your Premier Getaway Club departure is guaranteed or advised you that it is appropriate to make your flight arrangements.

You are responsible for ensuring that you hold all documents and permissions required for your journey, including:

• a valid passport meeting the destination and transit-country requirements;
• the correct visas, electronic travel authorisations and work permissions;
• evidence of return or onward travel where required;
• vaccination, testing or health documentation; and
• any permits needed for planned activities.

Passport-validity requirements vary between destinations. You should not assume that every country requires six months’ validity or that the same rule applies everywhere. Requirements may change at short notice. Check official information from the relevant embassy or consulate and the Foreign, Commonwealth & Development Office . We are not responsible where you cannot travel because you failed to comply with a clearly communicated passport, visa, health or entry requirement, except where the failure results from information that we were legally required to provide and negligently provided incorrectly.

Comprehensive travel insurance is required for every traveller. Your policy should be appropriate for your destination, trip duration, age, medical history and planned activities and should normally include:

• medical treatment and emergency repatriation;
• cancellation and curtailment;
• travel delay and missed departure;
• personal belongings and equipment;
• personal liability; and
• all sports and activities you intend to undertake.

You may be asked to provide insurance details before departure. You are responsible for assessing your fitness and suitability for the itinerary and activities and for obtaining medical advice where appropriate. An activity may involve inherent risk. You must follow safety instructions and use required equipment. This does not remove any legal responsibility that we or a supplier may have.

Tell us before booking about any disability, reduced mobility, medical condition, allergy, dietary requirement or other circumstance that may affect your participation or require assistance. We will assess available information, consult suppliers where necessary and provide relevant suitability information. We will not unlawfully discriminate, but some itineraries, vessels, properties or activities may have practical accessibility limitations. If your circumstances change after booking, notify us promptly. Special requests must be made in writing. We will pass reasonable requests to suppliers, but a request is not guaranteed unless we expressly confirm it as part of the contract. If we accept a specific requirement as a contractual term and later cannot fulfil it, your statutory rights will apply.

You must behave responsibly, respect other travellers, hosts, staff, suppliers, local communities and property, and comply with applicable laws and reasonable safety instructions. We may take proportionate action where a traveller’s conduct:

• creates a genuine safety risk;
• causes serious disruption, harassment or distress;
• damages property;
• breaches applicable law; or
• materially affects the group or performance of the trip.

Where serious conduct justifies ending a traveller’s participation, we may do so after considering the circumstances and, where appropriate, giving a warning. We will not be responsible for costs caused by the traveller’s misconduct, subject to applicable law. You are responsible for damage or loss caused deliberately or negligently by you and may be required to reimburse the reasonable direct cost, supported by evidence.

Where we organise a package, we are responsible for the proper performance of all travel services included in that package, regardless of whether those services are performed by us or by third-party suppliers. If you identify a lack of conformity during the trip, notify us without undue delay using the contact details in your travel documents so that we have a reasonable opportunity to remedy it. We will remedy a lack of conformity unless doing so is impossible or would involve disproportionate costs, taking account of the seriousness of the issue and value of the affected service. If we do not remedy an issue within a reasonable period set by you, you may remedy it yourself where legally permitted and request reimbursement of necessary expenses. No time limit needs to be specified where immediate action is required. If a significant proportion of a package cannot be provided after departure, we will offer suitable alternative arrangements at no additional cost where possible. If they are lower in quality, you will receive an appropriate price reduction. Statutory rights to price reduction, termination, repatriation and compensation will apply where the legal conditions are met.

“Unavoidable and extraordinary circumstances” means circumstances beyond the control of the party relying on them, where the consequences could not have been avoided even if all reasonable measures had been taken. Examples may include serious security problems, war, terrorism, significant health risks, natural disasters, extreme weather, major transport disruption or government restrictions. Whether an event qualifies depends on its actual effect on the booking. If unavoidable and extraordinary circumstances make it impossible to ensure your timely return under a package that includes return carriage, we will bear the cost of necessary accommodation for the period required by the PTRs—normally up to three nights per traveller—subject to statutory exceptions and any longer period required by applicable passenger-rights legislation. We are not liable to pay compensation where a lack of conformity is caused by qualifying unavoidable and extraordinary circumstances, but your other statutory rights—including assistance, appropriate alternatives, price reduction or refund where applicable—remain unaffected.

If you experience difficulty during a package, contact the emergency or operational contact supplied in your travel documents. We will provide appropriate assistance without undue delay, which may include:

• information about health services, local authorities or consular support;
• help with communications; or
• practical assistance in finding alternative travel arrangements.

If the difficulty was caused intentionally or through your negligence, we may charge a reasonable fee that does not exceed the actual costs we incur in providing assistance.

You are entitled to appropriate compensation for damage arising from a lack of conformity with a package contract unless we prove that the failure was:

• attributable to you;
• attributable to unforeseeable or unavoidable acts or omissions of a third party unconnected with the package services; or
• caused by unavoidable and extraordinary circumstances.

Where permitted by the PTRs, our liability for damage other than personal injury or damage caused intentionally or negligently will be limited to three times the total package price. Nothing in these conditions excludes or limits liability for:

• death or personal injury where liability cannot lawfully be limited;
• fraud or fraudulent misrepresentation;
• damage caused intentionally or negligently where statutory limitation is prohibited; or
• any other liability that cannot legally be excluded or limited.

Where an international convention or passenger-rights law applies to a supplier’s service, compensation may be limited in accordance with that convention or law. Relevant conventions may include the Montreal, Warsaw, Athens and Berne/COTIF regimes. You are not entitled to recover compensation twice for the same loss. We are not responsible for independent excursions, flights, accommodation or other services that you arrange directly and which do not form part of our contract, except where applicable law provides otherwise or loss results from our negligence.

If a problem occurs during your trip, notify us and the relevant supplier without undue delay so that there is an opportunity to investigate and resolve it. Our operational and emergency contact details will be included in your travel documents. If the matter is not resolved during travel, contact us in writing as soon as reasonably possible after your return, providing your booking reference and supporting information. A delay in notifying us may be taken into account only to the extent that it prevented or limited our ability to investigate, remedy the issue or reduce resulting loss. It does not remove rights that cannot legally be excluded. Complaints should be sent to: contact@premiergetawayclub.com . We will acknowledge and investigate your complaint and aim to provide a substantive response within a reasonable period. If a dispute cannot be resolved, either party may pursue any legal or alternative dispute-resolution route available to them.

We process personal data in accordance with UK data-protection law and our Privacy Policy . We may share information necessary to arrange and deliver your booking with hotels, transport providers, activity operators, guides, payment and protection providers, authorities and other relevant suppliers. Some recipients may be located outside the United Kingdom. Our Privacy Policy explains how international transfers and your rights are handled. You must ensure that information supplied for every traveller is accurate and that you have authority to provide it.

Photography and video

Participation in a trip does not automatically constitute consent for identifiable photographs or video to be used for marketing. Where we wish to use identifiable images for promotional purposes, consent will be requested separately. Consent is optional and may be withdrawn for future use by contacting us, subject to material already lawfully published or otherwise permitted by law.

Suppliers may apply reasonable conditions to the services they provide, including hotel rules, transport conditions, activity requirements and baggage limits. Relevant supplier conditions will be made available on request or where they materially affect your booking. Supplier terms do not override our responsibilities as package organiser or any statutory rights that apply to you. Services outside the United Kingdom are generally provided in accordance with the laws and standards of the country where they are delivered. Those standards may differ from those in the United Kingdom, but we remain responsible to the extent required by applicable law.

These conditions and your contract are governed by the law of England and Wales. If you live in another part of the United Kingdom, you retain any mandatory consumer rights available in your place of residence and may be entitled to bring proceedings in the courts applicable there. If you live outside the United Kingdom, nothing in this clause deprives you of mandatory protections that cannot lawfully be excluded. If any provision is found invalid or unenforceable, the remaining provisions will continue to apply. A failure or delay by either party in enforcing a right does not waive that right. Changes to a confirmed contract will be effective only where agreed or permitted by law and communicated on a durable medium where required. These conditions do not create enforceable rights for third parties except where legislation or an applicable supplier contract expressly provides otherwise.

Where you purchase a package, your statutory rights include:

• clear information before booking;
• an organiser responsible for the proper performance of included services;
• insolvency protection for applicable package payments;
• the right to transfer the package subject to legal conditions and actual costs;
• protection against certain post-booking price increases;
• remedies where services are not performed properly;
• appropriate assistance if you experience difficulty;
• rights relating to significant changes and qualifying cancellations; and
• refunds within the statutory deadline where applicable.

The required statutory information form will be provided before your package contract is concluded. You can read the Government’s Package Travel Regulations guidance .