Privacy Policy

Last updated: 01/09/25

1. About Us

This website is operated by Ventora Group Ltd (Company No. 16684090), registered in England & Wales, with its registered office at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom.
Ventora Group Ltd trades as Premier Getaway Club for the purposes of selling solo and small group travel packages, retreats, and related travel services.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner’s Office (ICO).

2. Who We Are

Premier Getaway Club is a UK-based travel organiser specialising in curated solo and small-group trips, retreats, and experiences.

  • Trading name: Premier Getaway Club

  • Legal entity: Ventora Group Ltd

  • Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ

  • Email: contact@premiergetawayclub.com

  • Phone: 

We are registered with the Information Commissioner’s Office (ICO).
ICO registration number: 

3. What Data We Collect

We may collect and process the following categories of personal data:

Identity & Contact Data

  • Name

  • Email address

  • Telephone number

  • Postal address

Booking & Travel Data

  • Travel preferences and dates

  • Destination interests and trip selections

  • Group size and special requirements (e.g. dietary or accessibility notes)

  • Passport, visa, or insurance information where required for travel fulfilment

  • Payment details (processed securely via third-party payment providers)

Special Category Data (Health / Accessibility)
In some cases, we may collect special category data, such as information about your health, dietary requirements, or accessibility needs. This is only collected where necessary to arrange appropriate travel services and is processed with your explicit consent, shared only with suppliers as required to fulfil your booking.

Technical Data

  • IP address

  • Browser type, operating system, and device information

  • Cookie data, analytics, and usage patterns (see our Cookie Policy for more information)

Marketing & Communication Data

  • Newsletter and marketing preferences

  • Lead magnet or downloadable guide opt-ins

  • Responses to surveys, competitions, or forms

  • Social media handles if provided

Children’s Data
Our services are not directed at children under 18, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

4. How We Collect Your Data

We collect personal data in the following ways:

  • Direct interactions: via website forms, email, phone, or social media.

  • Website usage: through cookies, analytics, and third-party tracking tools.

  • Bookings: via our website or direct invoice.

  • Third parties: e.g. travel agents, partners, or suppliers providing booking information on your behalf.

5. Lawful Basis for Processing

We only process personal data where legally permitted, including:

  • Contractual necessity – to process and fulfil your travel booking.

  • Consent – for marketing communications, newsletters, downloadable resources, and special category data (e.g. health or accessibility information).

  • Legal obligation – for tax, accounting, and regulatory purposes.

  • Legitimate interests – to improve services, monitor site usage, enhance security, and better understand our customers.

6. How We Use Your Data

We use personal data to:

  • Manage and fulfil travel bookings, itineraries, and related services.

  • Communicate with you about trip details, updates, or emergencies.

  • Provide customer service and respond to enquiries.

  • Send marketing and newsletters (only if you’ve opted in).

  • Improve our website and user experience through analytics.

  • Comply with legal, tax, and regulatory obligations.

We do not use your data for automated decision-making or profiling that has legal or similarly significant effects.
We do not sell your personal data.

7. Sharing Your Data

We may share your data with trusted third parties strictly for the purposes described above:

  • Travel suppliers (e.g. accommodation, transportation, activity providers) to fulfil your travel services.

  • Trust My Travel, which manages client funds in trust for financial protection.

  • Payment processors and secure invoicing systems.

  • CRM and email marketing platforms, under data processing agreements.

  • Government or legal authorities if required by law.

All third parties are required to comply with UK GDPR and handle data securely.

8. International Data Transfers

Some suppliers and partners may be located outside the UK or EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

  • ICO-approved Standard Contractual Clauses (SCCs).

  • Data processing agreements with suppliers.

  • Only working with suppliers who meet adequate data protection standards.

9. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy:

  • Enquiries without booking: up to 12 months

  • Bookings & financial data: up to 7 years (to meet legal obligations)

  • Marketing opt-ins: until you withdraw consent or unsubscribe

When data is no longer needed, it is securely deleted or anonymised.

10. Your Rights Under UK GDPR

You have the following rights:

  • Access – request a copy of the data we hold about you.

  • Rectification – correct inaccuracies in your data.

  • Erasure – request deletion of your data in certain circumstances.

  • Restriction – ask us to limit how we process your data.

  • Objection – object to certain processing activities.

  • Portability – request transfer of your data to another provider.

  • Withdraw consent – at any time, for marketing or other consent-based processing.

To exercise your rights, please contact contact@premiergetawayclub.com. We aim to respond within one calendar month.

11. Cookies & Tracking

We use cookies and similar technologies to operate our website, analyse usage, and improve performance. Some cookies are essential; others require your consent.

You can manage or withdraw consent for non-essential cookies at any time through our cookie banner. For more information, see our https://premiergetawayclub.com/cookie-policy/

12. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Encrypted data transmission (SSL)

  • Secure servers and limited access controls

  • Regular cybersecurity and website security reviews

  • Data minimisation and retention controls

In the unlikely event of a personal data breach, we will notify you and the relevant supervisory authority where legally required, in accordance with UK GDPR.

13. Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our services. Updates will be published on this page and the “Last Updated” date revised. Please check this page periodically.