Privacy Policy

Ventora Group Ltd operates Premier Getaway Club, a UK travel business offering curated solo and small-group trips, retreats, hosted journeys and related travel services. This policy applies when you visit our website, make an enquiry, join a priority list, register your interest, enter a promotion, communicate with us or book and travel with us.

We process personal information in accordance with applicable UK data-protection law, including the UK GDPR, the Data Protection Act 2018 and, where relevant, the Privacy and Electronic Communications Regulations 2003 (“PECR”).

If a separate organisation collects or uses your information for its own purposes—for example, an airline, hotel, insurer or payment provider—its own privacy notice will also apply.

Depending on how you interact with us, we may collect:

• Identity and contact information: name, title, date of birth, postal address, email address, telephone number and emergency-contact details.
• Booking and travel information: destination, dates, group details, room preferences, itinerary, loyalty information, supplier booking references and correspondence about your trip.
• Identity-document information: passport details, visa information and copies of documents where a supplier or authority requires them to fulfil your travel arrangements.
• Payment and transaction information: amounts, payment status, billing details and transaction references. Card information is handled by authorised payment providers; we do not intentionally store full payment-card details.
• Enquiry, preference and communication information: interests, forms submitted, survey responses, competition entries, customer-service records, reviews and your marketing choices.
• Technical and usage information: IP address, browser, operating system, device identifiers, website activity, referral source and cookie or consent preferences.
• Public and partner-supplied information: information supplied by a club, host, travel agent, booking companion or other person acting for you, and relevant information you make public where its use is lawful and expected.

Information about health, disabilities, allergies or some dietary requirements may be “special category” personal data and receives additional legal protection.

Where this information is needed to assess or fulfil a request, arrange suitable services or communicate requirements to a supplier, we will normally ask for your explicit consent and use the information only for the stated purpose. You may withdraw that consent, although doing so may affect our ability to provide a requested adjustment or travel service.

In a genuine emergency, we may process relevant information where necessary to protect your or another person’s vital interests and obtaining consent is not possible. We limit access to this information and disclose only what is reasonably necessary.

• Directly from you through our website, forms, email, telephone, social media, invoices and booking process.
• Automatically when you use our website, subject to your cookie choices.
• From a lead traveller, travel companion, club, coach, host, travel agent or partner making an enquiry or booking for you.
• From travel suppliers, payment and financial-protection providers when they update us about a booking or transaction.
• From publicly accessible sources where relevant and lawful.

Where we receive personal information from another source, we provide privacy information within the period required by law unless an exception applies.

We must identify a lawful basis for each use of personal information. The basis depends on the activity and circumstances.

Where we rely on legitimate interests, we consider whether the use is necessary and balance our interests against your rights and reasonable expectations. You may contact us for more information about that assessment.

If information is necessary to enter into or perform a contract and you do not provide it, we may be unable to confirm or deliver some or all of your travel arrangements.

We may send marketing emails, texts or similar electronic messages when you have given valid consent, or where the PECR soft opt-in lawfully applies to our own similar services. Consent is optional, is kept separate from booking acceptance and can be withdrawn at any time.

You can unsubscribe using the link in an email or contact us at contact@premiergetawayclub.com. We will stop the relevant marketing, but may retain a minimal suppression record so that we continue to respect your choice.

Service communications about an enquiry or booking are not marketing and may still be sent where necessary. We do not treat an enquiry, priority-list registration or public social-media contact detail as permission for unrelated marketing unless the law permits it.

We disclose only information reasonably necessary for the relevant purpose. Recipients may include:

• airlines, accommodation providers, destination-management companies, transfer operators, activity providers, guides and other suppliers involved in your arrangements;
• Trust My Travel and relevant payment, trust-account, financial-protection, banking, invoicing and fraud-prevention providers;
• website hosting, form, customer-management, communications, email-marketing, analytics, security and IT service providers;
• clubs, coaches, hosts or commercial partners involved in a co-branded trip, where necessary and explained to you;
• professional advisers, insurers, auditors and claims handlers;
• courts, regulators, law-enforcement bodies, tax authorities or other public authorities where disclosure is required or permitted by law; and
• a prospective buyer, investor or successor if our business is reorganised, sold or transferred, subject to appropriate confidentiality and legal safeguards.

Some travel suppliers act as independent data controllers and decide how they use information needed to provide their service. Others process information on our instructions under contractual safeguards.

We do not sell your personal information.

Travel arrangements often require information to be sent to suppliers in the destination country, which may be outside the United Kingdom. Data-protection laws in that country may differ from UK law.

Where UK transfer restrictions apply, we use a lawful transfer mechanism as appropriate, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another safeguard permitted by law. Where required, we assess the transfer and implement supplementary protections.

In limited circumstances, a specific legal exception may apply—for example, where a transfer is necessary to perform your contract or conclude or perform a contract made in your interests. You can contact us for more information about a relevant safeguard.

We keep personal information only for as long as reasonably necessary for the purpose collected, including legal, accounting, insurance and claims requirements. Typical periods are:

These periods may be shortened or extended where reasonably necessary—for example, because of a legal hold, complaint, safeguarding concern, insurer requirement or regulatory investigation. We then securely delete or anonymise the information.

We use essential cookies and similar technologies to operate and secure our website. We use non-essential analytics, advertising or preference technologies only with consent where required.

You can accept, reject or manage non-essential cookies through our consent banner and withdraw consent at any time. Rejecting non-essential cookies should be as easy as accepting them. Browser settings may also allow you to block or delete cookies.

For details of the technologies, providers, purposes and durations, see our Cookie Policy.

We use proportionate technical and organisational safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These include encrypted transmission, access controls, secure service providers, data minimisation, backups and security monitoring where appropriate.

No online system is completely secure. If a personal-data breach occurs, we will investigate it and notify the ICO and affected individuals where the law requires.

Depending on the circumstances, you may have the right to:

• access your personal information and receive a copy;
• rectify inaccurate or incomplete information;
• erase information in certain circumstances;
• restrict processing in certain circumstances;
• object to processing based on legitimate interests and object at any time to direct marketing;
• data portability for certain information processed by automated means on consent or contract;
• withdraw consent at any time, without affecting processing carried out before withdrawal; and
• not to be subject to a decision based solely on automated processing that has legal or similarly significant effects, subject to legal exceptions.

We do not currently make solely automated decisions about you that produce legal or similarly significant effects.

To exercise a right, email contact@premiergetawayclub.com. We may request proportionate information to verify your identity. Requests are normally free and answered without undue delay and within one month, although the law permits an extension or fee in limited circumstances.

Our website and services are intended for adults aged 18 or over, and we do not knowingly collect personal information directly from children. If you believe a child has supplied information to us, please contact us so we can investigate and take appropriate action.

Our website may link to third-party websites, social networks or booking services. Those organisations control their own processing, and their privacy notices apply when you interact with them. We are not responsible for their independent privacy practices.

If you communicate with us through a public social-media page, remember that content you post publicly may be visible to others. Please do not send passport, medical, payment or other sensitive information through public posts.

We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page with a revised date. If a change materially affects how we use information already collected, we will provide additional notice where required before the new use begins.